Return Policy

1. Return Window

You may request a return within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging with any tags attached.

2. How to Start a Return

• Email support@shopstarseek.com with your order number and the item you’d like to return.
• We’ll reply with return instructions and a return authorization. Please wait for this before shipping anything back.
• Ship the item back using the instructions provided.

3. Return Shipping Costs

For standard returns (change of mind, wrong size, etc.), you are responsible for return shipping costs. If an item arrives defective, damaged, or is not what you ordered, Starseek covers return shipping — just include photos when you contact us.

4. Refunds

• Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–10 business days.
• Original concierge and shipping fees are non-refundable for change-of-mind returns, but are refunded in full when the return is due to a defective, damaged, or incorrect item.
• Your bank or card issuer may take additional time to post the refund.

5. Non-Returnable Items

Some items cannot be returned, including items marked final sale, perishable goods, and personal-care or intimate products once opened. Any such restriction will be noted on the product page before purchase.

6. Questions

Contact us at support@shopstarseek.com and we’ll be happy to help.